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What is this tool for?

The internal referral service flow has been designed as a visual representation of the front and back of house actions undertaken by planners and internal referral parties as part of the internal referral process. Primary target users are the planning, admin and relevant internal referral teams at council.

Instructions for use

The tool can be customised to meet your council’s internal referral process requirements.

Updating text on the service flow tool

The service flow outlines a standard process and can be edited to reflect your council's processes and timeframes.

You should also add your letterhead or logo/standard headers and footers to identify your council

Where should the service flow be available

This tool is an internal facing document intended to inform and guide relevant staff. The service flow should be saved within council’s internal systems, in an easily accessible location for staff.

Tips to get the most out of this tool

For this tool to be most effective at your council, we recommend:

  • Customise the tool to reflect accurate processes and timeframes
  • ensure the service flow is understood by planning, admin and relevant internal referral staff
  • store a copy of the tool where it can be easily located by council staff

Having a clear internal referral service flow will help to guide staff with the process, principles and expectations they need to adhere to.

Page last updated: 23/08/23