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What is this tool for?

The process map was designed to address a lack of understanding of the pre-application process. The process map outlines each step of the pre-application process to provide transparency and give applicants realistic expectations of what they will gain from the pre-application process.

Instructions for use

The tool can be customised to meet your council’s application process requirements.

Updating text on the process map tool

The process map outlines a standard pre-application process and can be edited to fit your council's needs. Timeframes for each step may vary based on resources and workload.

The following areas of the tool can be customised:

  1. add your letterhead or logo/standard headers and footers to identify your council
  2. fill out the period of time with dates in which applicants can expect these steps to be complete
  3. remove the instructions in red text before publishing.

Where should the process map be available?

The tool can be made available on your council’s website for applicants to use.

It should be included in standard documentation readily accessible for applicants and planners to use.

Tips to get the most out of this tool

For this tool to be most effective at your council, we recommend:

  • ensure the process map is understood by planning and admin staff
  • circulate the tool with applicants. It is important that the applicant community become familiar with the pre-application process
  • store a copy of the tool where it can be easily located for planners and applicants.
  • consider attaching the template as an automated email response to pre-application requests

Having an easily accessible, clear process map will help reduce any misunderstandings later in the process.

Page last updated: 10/01/24