What is the State Project Concierge?

Some large-scale projects have interactions with several planning, and other regulatory approvals, that aim to protect communities and natural environments. We work together with other state agencies and our communities in a connected way to resolve planning blockages, delays and issues, so that state projects can be assisted to deliver on time.

Our highly skilled team is a bespoke service for state projects such as Victoria’s Big Build, social infrastructure projects and energy investors, with a more efficient process that is easier for proponents to navigate.

Concierge services

We assist applicants to navigate the planning process and agree upfront bespoke, best-for-project planning solutions for state significant projects.

The concierge supports state projects and private-led energy projects of state significance by managing initial queries and working across the Victorian government to coordinate advice.

A facilitated support service is also provided to major projects requiring complex approvals.

The concierge also works with government agencies on their infrastructure pipeline to agree bespoke planning approaches, helping to resolve complex issues and improve certainty in the approval process.

Use our program spreadsheet when submitting a pipeline or program of projects enquiry:

Renewable energy projects are a priority for Victoria. Specialist advice is available to support the delivery of these projects and to assist with approval pathways.

Monitoring and tracking complex approvals

Many approvals are on the critical path for state projects. Facilitating timely approvals ensures projects stay on track.

The concierge can coordinate and monitor agreed approval timeframes for complex state projects or programs.

Our Project Approval Tracker (Excel, 32.4 KB) is used to track and monitor key approval dates and assists with coordination and early mitigation of approval issues.

Submit a request

Request assistance from the concierge team

Have a concierge enquiry?

For further information about or the planning process for a major project, contact us via email:

State Project Concierge

Page last updated: 23/05/23